If you’re searching for a reliable home warranty, Choice Home Warranty is likely on your radar. But does it live up to the hype? In this expert review, we examine the key features, customer satisfaction ratings, and real-world performance based on reviews across platforms like Trustpilot, BBB, and Consumer Affairs.

Coverage and Plan Value
CHW offers two plans: the Basic Plan and the Total Plan. Both are competitively priced, ranging from $450 to $700 per year, with service fees around $85. The Total Plan adds coverage for crucial appliances like air conditioners, refrigerators, and washers/dryers.

From a cost-value perspective, CHW earns high marks. It’s a solid option for homeowners on a budget who want peace of mind.

Customer Service Reputation
Customer service receives mixed but improving reviews. On Trustpilot, CHW holds a 4+ star rating with tens of thousands of reviews.

Positive reviews cite fast claims processing and helpful support reps.

Negative reviews point to denied claims or slow service during peak seasons.

Experts recommend reading your service agreement closely. CHW, like many providers, excludes pre-existing conditions and certain types of damage.

Strengths
Affordable pricing

Free roof leak coverage with every plan

Nationwide coverage

24/7 claims service

Weaknesses
Limited customizability

Coverage caps on certain repairs

Service delays in high-demand times

Final Verdict
Choice Home Warranty is not perfect, but for many homeowners, it delivers dependable coverage at a fair price. It’s best suited for individuals who want essential protection without premium costs and who are willing to read the fine print to avoid surprises.

For many homeowners, the real test of a home warranty comes when something breaks. Here’s a closer look at real-life Choice Home Warranty reviews and stories that provide insight into what you can expect from the service.

Quick Response Times
A number of users report fast and effective service when filing claims for everyday issues like garbage disposals or electrical problems.

“I filed a claim online, and within 24 hours I had a plumber at my house. He was polite, and the issue was fixed on the spot.” – Angie’s List review.

Success with Major Repairs
Customers who experience significant repairs often say CHW helped them avoid huge out-of-pocket costs.

“When my refrigerator failed, they sent a technician within two days. It couldn’t be fixed, so they covered a replacement.”

Stories like these show that for well-maintained appliances and systems, Choice Home Warranty generally follows through — especially when you understand your policy limits.

Areas of Frustration
Despite success stories, there are some common frustrations:

Limited payout caps

Some delays in service, especially in remote areas

Occasional disputes over whether something is a “pre-existing condition”

Homeowners in more rural regions say it can take longer to schedule service, and a few reviews cite dissatisfaction with contractor professionalism.

Choice Home Warranty (CHW) is one of the more well-known home warranty providers in the U.S., with thousands of customers and years of experience in the industry. If you’re considering a plan from CHW, looking into customer reviews is one of the best ways to gauge whether the service is right for you. Here’s what the reviews reveal both the good and the bad.

Positive Feedback
Many customers praise CHW for affordable pricing and peace of mind. Homeowners frequently mention that service fees are reasonable, and the annual premiums are competitive compared to other warranty providers.

“I got the Total Plan, and it paid for itself in the first few months when my water heater broke. The service call was fast and efficient.” Verified Google review.

“I’ve had Choice for 3 years and they’ve always sent someone within 48 hours when I had an issue.” Trustpilot reviewer.

The ability to file claims 24/7 and the simplicity of the process also stand out as recurring positives. Some users especially appreciate that the company finds and sends qualified local contractors, eliminating the need to shop around.

Critical Reviews
However, not all reviews are glowing. Common customer complaints include:

Delays in technician response time

Denial of claims due to exclusions

Lack of communication during the claims process

“My AC broke down in the middle of summer, and it took almost a week for someone to come out.” Yelp reviewer.

“They said the issue was pre-existing and wouldn’t cover the repair. I wish I had read the fine print better.” Better Business Bureau (BBB) review.

The Bottom Line
Customer reviews of Choice Home Warranty are mixed but lean positive, especially among homeowners who understand the terms and maintain their systems. Carefully reading your contract and knowing what’s covered is key to having a positive experience.